Cancellation Policy (and Why We Have One)
Our 24-Hour Cancellation Policy is an accountability measure. It’s accountability for you to take an active role in your care. It’s also accountability for your therapist to be prepared and ready for you at your appointment time. As we customize every session to achieve your massage goals, the set up for each session is unique. It takes time to prepare the space, tools, create a session plan, and resources for your individual needs.
We understand that life happens and occasionally, unexpected things come up. That’s why we send out a reminder the day before your appointment. If you need to reschedule, let us know so we can offer your slot to another client seeking pain relief. Late cancellations prevents us from being able to offer availability to others. This is why we charge for cancellations and rescheduling done with less than 24-hour notice.
If you choose to forgo your appointment without letting your therapist know, she has already spent time preparing for you and is waiting for you to arrive. Her time is valuable. She deserves to be paid for the time already invested in your care, even if you decide not to be there. That is why we charge for no-shows.
This is a two-way street. If your therapist doesn’t show up for your appointment, that is our mistake. Your next session is on us. We hold ourselves accountable.
You should expect to see a text/email reminder the day before your appointment. If you are not receiving reminders, please let us know! We can easily make adjustments to better meet your needs.